How Plan Sponsors Unlocked Real-Time Admin Transparency with October Three
In this case study, we break down how October Three helped plan sponsors achieve full transparency and control over their plan with an in-house admin platform.
Situation
Plan sponsors relying on outdated recordkeeping systems often found themselves in the dark, lacking real-time access to administrative activity, participant interactions, and service metrics. The result? Unwelcome surprises when issues arose, and a limited ability to proactively support participants.
Approach
To address this, October Three’s team implemented a secure, in-house administration platform designed to give sponsors full transparency and control over their plans.
Through custom dashboards, case tracking, and real-time monitoring, sponsors gained:
Instant visibility into pending transactions, participant communications, and turnaround times
Access to audit trails for every transaction, enhancing accountability and governance
A new ability to identify issues early and respond to participant needs with confidence
In addition, robust training, including platform tutorials and a comprehensive user guide, empowered clients to become product experts, reducing reliance on external support and fostering more proactive plan management.
Results
Full visibility into plan administrative processes enabled early issues detection and empowered sponsors to deliver more informed responses to participants. With increased transparency, sponsors also evolved into change agents within their organizations, bridging the gap between internal stakeholders and third-party administrators.
Upgrade Your Plan Admin
From implementation to day-to-day management, October Three’s administration platform helps simplify the admin experience for plan sponsors and participants. Schedule a quick call with our team to learn how we can support your administrative needs.